Product return

Returns Satisfaction / Cooling off period We would want nothing more than you being a happy customer of ours and naturally treat our customers to the best service and products possible. It however may happen that you are not fully satisfied with your purchase after your order. This is no problem at We have a cooling off period of 14 (fourteen) calendar days after purchase, during which you may change your mind and have the possibility to return the product. For this you must however respond within fourteen (14) calendar days.   

In the case you may want to make use of your right to cancel, you must return the product to with all delivered accessories and –if reasonably possible – in the original state and packaging, in accordance with the instructions provided by The shipping costs for returning are at your account, as is the manner of returning the product.  

Would you for whatever reason want to return a product, please fill in the return form as complete as possible. This allows us to handle your request in a quick fashion. Fill out the different fields as complete as possible and select the reason for returning. The costs for returning are at your expense.   

TIP: You can let us arrange picking up your parcel. We then deduct the delivery costs from the price to be credited to you for the product.  Excluded from the right to cancel are:

 1. Parts which are used, damaged, or no longer complete. 

2. Electronic components 

3. Parts for which the seal is broken, if applicable. 


Defective or wrongly delivered products at delivery 

If you receive an incomplete, wrong or defective product, you must contact us within 14 (fourteen) calendar days after detection by contacting us or by filling in a return form.   

Transportation damages 

It is important never to accept a damaged package. In the carrier delivers a damaged  package, please refuse the package and within 48 hours contact us by email: If you do accept the package and find the product to be damaged you should contact us within 48 hours for further processing. TIP: If you accept a package which is damaged (because for instance the damage seems to be small, e.g. a small and shallow scratch on the box), you can specify and report damages on the receipt. If the product is broken or defective, we can process your request faster. In this case also contact us within 14 (fourteen) calendar days. 

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